S. Biloshchytska, A. Biloshchytskyi, S. Omirbayev, A. Mukhatayev, A. Faizullin, and K. Kassenov, “A CONCEPTUAL MODEL AND PROCESS MANAGEMENT METHOD OF THE PLANNING AND MONITORING OF THE WORKLOAD IN THE EDUCATIONAL ENVIRONMENT”, sjaitu, vol. 5, no. 5, pp. 11–32, Mar. 2021.